Questions & answers
Questions families ask us.
Most people looking at care homes are doing it for the first time, in a hurry, and often feeling guilty about it. These are the questions we hear most, answered the way we’d answer them if you called.
How much does it cost to live at Latham?
It depends on the room — private or shared — and on how much help someone needs day to day. Rather than put up a number that would be wrong for most people, we’d rather hear about your situation and give you a straight answer. Call (480) 555-0134 or ask for a visit and we’ll walk through it with you, including exactly what’s included and what isn’t.
What’s the difference between an assisted living home and a big assisted living community?
Arizona licenses them as two different things. An assisted living home is a regular house licensed for ten or fewer residents. An assisted living center is a larger, purpose-built facility. In practice the difference is the ratio and the feel: a home has a handful of residents, a small steady staff, meals cooked in a kitchen, and it feels like a house. A center has more amenities, more organized activities, and more people to socialize with. Neither one is better in the abstract. It comes down to the person.
Is Latham licensed?
Yes. We’re licensed by the Arizona Department of Health Services as an assisted living home for up to 10 residents. Inspection reports for every licensed Arizona care home are public record. We’d encourage you to look ours up, and every other home you’re considering.
Do you take people with dementia or Alzheimer’s?
Yes. We care for residents with dementia, including Alzheimer’s. A small home works especially well for a lot of people with memory loss, because it’s quiet and predictable and the same familiar faces are here every day. There are limits, though. If someone is regularly physically aggressive toward others, or needs skilled nursing around the clock, we’ll tell you honestly that a specialized facility would take better care of them.
What happens if they need more care later?
Usually, nothing changes except that they get more help. We can handle a lot in a small home — two-person transfers, incontinence care, and working alongside visiting nurses, physical therapists, or hospice. Families are often surprised by how rarely a second move is needed. If we ever got to a point where we couldn’t care for someone safely, we’d tell you early, not late.
Can someone stay at Latham on hospice?
Yes. Hospice is a service, not a place. The hospice agency you choose sends their nurses and aides here, and our caregivers keep doing the daily care they were already doing. The two teams coordinate with each other. The person stays in their own room through the end of life instead of moving somewhere unfamiliar.
Can they bring their own furniture?
Please do. Bring their bed, their dresser, their chair, their quilts, their pictures — anything that makes the room theirs. A room that looks like the person living in it makes settling in a lot easier, and it matters even more for someone with memory loss.
Are there visiting hours?
No. This is a house. Come when you like — breakfast, evenings, weekends, every day if you want to. People whose families visit often do noticeably better, and we’d rather make that easy than manage it.
Do you accept ALTCS, Medicaid, or long-term care insurance?
Give us a call at (480) 555-0134 and we’ll talk through payment. Most of our families pay privately or through a long-term care insurance policy, and we’re glad to help you figure out what your policy covers and what paperwork the insurer will want from us.
How do I know when it’s time?
There’s rarely one clear moment. The usual signs are a fall or a close call, pills getting missed or doubled up, weight loss, mail piling up unopened, new scrapes on the car, or a spouse who’s worn out from caregiving. If you’re asking the question at all, it’s worth looking at a few places now — not to decide, but so you already know your options when the decision arrives suddenly. It often does.
What areas do you serve?
We’re on East Latham Street in south Scottsdale, near the Scottsdale–Tempe line. Most of our families are in Scottsdale, Tempe, Phoenix, Mesa, or Paradise Valley. Being close genuinely matters. The families who visit most are the ones who can get here easily.
What should I look for when I tour a care home?
Notice the smell first. A well-run home smells like a house. Watch how the staff talk to residents when they don’t think anyone’s paying attention. Ask how long the caregivers have worked there — turnover is the biggest predictor of quality. Ask what happens when care needs go up. Ask to see the state inspection reports. And stop by a second time, unannounced, at a different time of day.
Still have a question?
Call and ask. You’ll get one of us on the phone — an owner or a caregiver, not a call center — and there’s no obligation attached to asking.